Returns Policy

Here at Run Jump Splash Play, we strive to provide you with products that are of outstanding quality. 

Eleventy Billion PTY LTD (Run Jump Splash Play) guarantees that any goods purchased from our website are of acceptable quality, reasonably fit for the purpose for which they are sold, and match the sample and any description provided on the website. If you have received the wrong items or where an item has arrived damaged or faulty or in any way does not meet the consumer guarantees under the Australian Consumer Law, please contact our customer service team on FREECALL 1800 113 117.

Where the items received do not meet the consumer guarantees set-out above or under the Australian Consumer Law, you are entitled to the following remedies:

If items are returned:

  • a refund in relation to the items; or
  • an identical replacement, or one of similar value if reasonable available;

If items are not returned:

  • Compensation for the drop in value caused by the problem.

If an item is faulty we will happily replace the item or refund the item’s value. Any refunds given will be for the item’s total value and will not include the initial postal charges.

Run Jump Splash Play may require proof of purchase for any return claim to be completed. In order to assess your refund or exchange claim, we may request additional information from you, such as photographs of the item, packaging or fitment. This information is used to enable us to reach a speedy resolution and understanding of the problem with the article in question. It also enables us to check our existing stock for faults so that other customers are not affected by any undetected manufacturing issues. Failure to provide such additional information requested may result in a slower processing of your claim. 

If for some reason beyond our control you receive a damaged parcel (we take great care in carefully packaging our orders) please contact us so that we can discuss appropriate action.

To organize an exchange or refund you must contact us within 14 days of receipt of your parcel. You can contact us by FREECALL 1800 113 117. Our friendly sales team will arrange the exchange or refund.